The Importance of Communication in Business Life

Even if you are very experienced and competent in your field, or even an expert, if you are not good at effectively communicating with people, your success in business will be lacking in one way. A person who can express knowledge and experience clearly and understandably, and with politeness; someone who can establish a positive dialogue with others will always be ahead of someone who cannot do this in their professional life. Even in a casual conversation that has nothing to do with making money, developing business, acquiring clients, promoting products, or expanding networks, having a pleasant conversation with someone who can convey something to us makes listening much more enjoyable, doesn’t it? We often want to see and listen to such a person. However, not everyone around us has such a storytelling ability.

If people who can communicate well are so noticeable and sought after even in daily life, is it possible for them not to stand out and be more successful in business life? The greeting phrase you use when you answer the phone is important for the first impression you will create in professional life. The word ‘Hello’ has no meaning and does not give the impression that you are a professional. The term ‘Sir’ is normally used by subordinates to superiors and is not very appropriate to use when answering the phone in private companies.

The word ‘Please’ is associated with expressions like ‘to command, to order’; when you use this word, some people may respond with ‘No, thank you, I would appreciate it.’ The most suitable opening phrases for business-related phone calls are expressions like ‘Good day, hello, good morning, good evening.’ It is very important to greet and introduce yourself appropriately in business life. Whether the person you are meeting is a client or a guest; if you do not introduce yourself after saying ‘Good day’, you should state your name and the department you work in or your title. If you are talking on the phone, you should also mention your company, but if the company’s phones are answered by a robot operator, there is no need for this as the company name will already be stated. No matter what your job is, if you can communicate correctly, you will be more appreciated and achieve better results. Let’s assume you work as a sales assistant in a store. When you say to the customer, ‘Can I help you?’, you usually get a response like ‘No, I’m just looking, no need’ and the topic ends there. However, if you say, ‘How can I assist you?’, you may receive a longer and more explanatory response.

Thank people, do not hesitate to use the word ‘Please’, do not be afraid to express that you do not know something, show that you are listening and have heard, do not judge, show that you value the opinions of the other person, and indicate that you will support them when they are in a difficult situation; these will bring you many benefits in your professional life. Having employees with communication skills in a workplace affects the success rate of that workplace in every aspect. People with this quality will have good coordination among themselves, which allows things to run more smoothly in the company. On the other hand, the company’s reputation among guests that need to be hosted and clients that need to be acquired will also increase.